Support directory
Frequently asked
Where do you ship?
We ship globally to 120+ countries. All orders are dispatched from our Delhi studio within 2–3 business days. Estimated delivery is 5–10 working days internationally, 2–4 days domestically. Tracking is provided for all shipments via email confirmation.
How long does delivery take?
Domestic (India): 2–4 business days. International: 5–10 business days depending on destination and customs processing. Express options are available at checkout for select regions. All shipments include full tracking from dispatch to delivery.
Do you offer free shipping?
Free standard shipping is available on all orders over ₹5,000 domestically and $250 USD internationally. Orders below these thresholds incur a flat-rate shipping fee calculated at checkout based on destination zone.
What is your returns policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and returned in original packaging with all tags attached. Final sale and limited-edition pieces are non-returnable. Initiate a return through our contact page using your order number.
Can I exchange for a different size?
Size exchanges are offered where stock is available. Please contact support@elome.studio within 14 days of delivery with your order number and the size you require. We will confirm availability and arrange a return label before processing the exchange.
How does sizing work?
All ÉLOMÉ garments are designed with an oversized or structural silhouette. We recommend sizing down if you prefer a standard fit, or staying true to size for our intended relaxed, architectural form. Detailed measurements are available on each product page.
Do you have a size guide?
Yes. Each product page includes a detailed size chart covering chest, waist, hip, and inseam measurements in both cm and inches. We recommend measuring against a well-fitting garment rather than your body directly for the most accurate result.
How do I care for my ÉLOMÉ garments?
Each product includes specific care instructions — always check the inner label first. Generally: cold machine wash (30°C) for organic cotton pieces, professional dry clean for wool and suiting fabrics, and spot clean only for technical outerwear. Avoid tumble drying to preserve garment structure and shape retention.
Are your materials sustainably sourced?
Sustainability is embedded in our material selection. We use GOTS-certified organic cotton, recycled boiled wool, and low-impact enzyme washing across all collections. We work exclusively with factories that meet our ethical production standards. Full mill certifications are available on request — email press@elome.studio.


